Urban Dreams

Cohorts I and II Teacher Survey– Spring 2002

Support

Expectations of Project Staff

What are your expectations of the project staff?

To help when participating teachers have needs regarding curriculum, technology, or implementation.

I am impressed by their warmth, collegiality, and professionalism. 

I expect them to assist with hardware problems and I expect them to provide expertise on computer use in the classroom.

I expect the staff to support me in making my classroom equipped with the technology that students need at the high school level.

To provide help for mechanical breakdowns and to provide instruction for computer skills.

I would like equal support for all of us. Some of us are trying to do so much and it becomes overwhelming especially at a small site. Sometimes I see Stan here, just by accident, but he does not come to my class. Anne I rarely see. (Don’t forget we’re here on the frontline). I’d like to get more tech support to handle glitches w/the computers and printers. Don’t forget us (me).

Continue the good work.

That they will be knowledgeable, accessible, and kind!

To arrange meetings, classes, etc. To provide expertise and offer suggestions.  To provide technical computer support (-and repairs)

My expectations have been met. They listen to us (teachers participation in the program) and tailor workshops to meet our academic needs. This, in turn, benefits the students.

To address any technology problems, provide individual and group support (through in-service, curricular tools, etc.)

I really had no idea what to expect but as I said last year, I've grown to realize I am a very pampered pup in the teaching biz-everyone keeps in touch, offers support-in class, downtown, more equipment/training sent as soon as needed-I am not alone.

Nothing more than to continue being the ABSOLUTELY MAGNIFICENT support group they have been. This is the most amazing staff I have ever had the pleasure of working with. Everyone on the staff is pleasant, capable, intelligent and supportive. 

My expectations are that the project staff will continue to provide relevant in servicing and follow-up. In addition, I expect they will continue to find innovative and constructive ways to utilize the grant.

I expect the UD project staff to “keep on keeping on.” They are doing an outstanding job under some adverse work conditions within the context of a district which can, at times, seem a bit dysfunctional and administratively inept.

I expect that they will help me become a more refined teacher that is one with better teaching skills all around. I feel the staff does this well.

I hope to get help planning my new unit which I don't think I can do without their knowledge and expertise.  

To help with trouble shooting and to inform about upcoming events

Make sure my computers are running and training sessions are organized and coordinated. Also, pay checks need to be distributed. 

 

I expect expertise and assistance, which I have received 99% of the time. Some of the equipment is faulty, such as the VCR and monitor, and I would expect them to quickly replace or repair for our use.

1) Tech support 2) Tech support 3) Tech support

Increasing the support and interest in English Lit and Language applications and topics in the UD support structure.

To provide leadership in organizing training and staff development and curriculum. To provide tech support

I expect the UD staff members to be consistent and supportive and to be there when I need help, which is often! The Urban Dreams staff has been great and I know that I can always count on them to come through.  

I have been pleased to find that I can expect the project staff to be there to assist me in troubleshooting both the technical aspects as well as the lessons I am teaching. I have been given so much support in practical use of technology as well as in writing of units and lessons.  

 

 

 

Sufficient Support

Has support from project staff been sufficient to meet your needs?

 
 
Absolutely! They are all fabulous!
Very much so. They are not only knowledgeable, but friendly and delightful.
Absolutely. Everything the staff promised and planned has been followed through.
Yes - They are excellent. They are especially good at follow-up, the technical support for the machines has been terrific.
Excellent-attentive, organized, intelligent.
Yes, Ann and Stan have been more than willing to assist. Stan visited my class last year and demonstrated PowerPoint. He also has assisted me on my Psychology unit.
Yes, they usually respond quickly and completely.
Overall, yes. There was just 1 or 2 times that technical support was slow. However, when the support arrived they more than made up for their tardiness. How? Their encouragement, expertise (in finding other technical problems I wasn’t aware of and professionalism.
Yes – even technical support
No, this is a major frustration for me. I was a complete techno-phobe and I have not found the tech training and support to be sufficient.
[They] were great trying to get my Net TV fixed earlier in the year. However, my printer has never worked although I’ve asked for tech help. One guy, Zeno, came out looked at it, said he didn’t know what was wrong and that was it.  The other computer’s screen was dark.
My situation, in the Independent Study Program, is unique. To the extent possible, I think Ann and Stan have been accessible and helpful.
Frankly, I'm so overworked I can't accurately assess this. Whenever I've asked for help, I've received it. Sometimes it's hard to know who to ask, where to ask or even what to ask for. Technology isn't simple.
Project staff has been wonderful and compliant but there exists certain limitations at one school site. Currently my computers are not in operation because access codes have changed and/or one Internet hook-up is dysfunctional.
Yes, both technical and academic staff have been great though the first cohort gets less attention than it used to from staff. We lose touch with the project more easily since we are not "in class" with UD.
Yes – support has been wonderful.
More than sufficient…I often feel that they’re eagerly trying to help me move forward while I’m stuck two steps back! They’ve consistently com alongside with support and assistance and followed through on all their promises!
For the most part. Perhaps one mid-year visit to each UD participant would promote a mid-year sense of connecting with the project.
Indeed! I had a big technical problem and the staff took care of it in a most satisfactory way. Oh, I had two, and both were taken care of.  

 

 

 

Technical Support

Is the technical support you have been given by UD sufficient?  Please describe/comment:
 
Yes. Every time I've requested help they have been prompt.
Yes. Excellent, sometimes came on next day.
No. The people are great but they don't finish
Yes. I've always received prompt and courteous responses to all of my e-mails and phone calls.
No. Certain problems I've experienced are site related-I'm not sure who trouble-shoots for the site.
Yes. Sometimes it takes time to get repairs.  One computer needs to be swapped out, but other things take priority - however it is a teacher workstation.
Yes, I’ve always received the help I needed. Most of the time (98%) the help was timely.
Yes, they have been great!
Yes, I haven’t had the need to have to ask for too much assistance, but again I only have one computer.
No, I believe there are a handful of tech supports that are responsible for all the computers. Not enough man power.
No – Not yet for me, but I am very much a beginner. I need basic instruction.
No – The technicians are swamped and we don’t see them as often as we’d like. When they come, they’re great. We need someone to appear at least once a month.
Yes - Whenever I have a problem, Mike or Lettie show up almost immediately.
Yes. Except for the above mentioned used computers, the support has been great.
Yes – People are very helpful. Of course, I’d like someone at my side to help me get in and out of trouble. I would like to find out more about my laptop-classes-software, etc.
No, I need the guy to come back and replace the broken computers.
Yes – The support I’ve received is outstanding – Mike always seems to be the one who answers my frantic pleas…he always goes above and beyond to help me out!
Yes – When I’ve had a question or concern someone always returns my calls and e-mails. Also, if there’s a problem someone is sent to the school site immediately.
Yes – Repair calls are responded to quickly and staff is always available for assisting us.
Yes – Training on use of the laptop-individual help when needed-repair of laptop when needed.
Yes – Fantastic-extremely reliable and responsive.
Yes - A technician visited several times to make sure the equipment was working properly. Support request generate quick responses.  
Yes - I did not have a printer for the two UD computers. It took several months, but I got one and I am patient and pleased.  
Yes - Mike and Letty are wonderful.  
Yes - Again, I can't complain because UD has been very helpful and consistent no matter what happens  
Yes - They respond within a day of my request for service and are very helpful and friendly. Especially Letty is wonderful and helpful in keeping things up and running.  
Yes - The tech staff is very responsive to the needs I have had.  

 

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